Refund policy

Returns & Exchanges

This policy applies to all orders shipped within the United States, U.S. territories, and Canada.

We want you to love every piece as much as we loved creating it. If something isn't quite right, here's how we can help.

Return window
You have 7 days from the day you receive your order to request a return or exchange.

Swimwear: exchanges for size only
For hygiene reasons, we can't accept swimwear returns. If your size isn't right, we're happy to exchange it for a different size, as long as it's unworn, with tags and the hygienic liner intact. Exchanges depend on availability; since our pieces are limited edition, some sizes may sell out.

Resort wear: returns & exchanges
Resort wear can be returned for a refund or exchanged within 7 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.

Handmade artisan bags: returns & exchanges
Each bag is 100% handmade by skilled artisans, so small variations in color, weave, or size are part of its unique charm and are not considered defects. Bags can be returned for a refund or exchanged within 7 days of delivery, unused and in their original condition and packaging.

Sale items: final sale
Items purchased on sale are final sale and cannot be returned or exchanged.

Damaged or incorrect items
If your order arrives damaged or isn't what you ordered, email us within 7 days of delivery with a photo. We'll make it right and cover the shipping, including for sale items.

How to start
Email us at hello@lolitastaylor.com with your order number and the item you'd like to return or exchange. We'll guide you through every step.

Refunds
Once we receive and review your return, your refund will be issued to your original payment method within 7 business days. Return shipping costs are the customer's responsibility.

Customers in Canada: any duties or taxes charged at delivery are non-refundable.

Thank you for being part of the Lolitas Taylor family.