Shipping policy
Shipping Policy
Every Lolitas Taylor order is packed with love and care, so your new favorite pieces arrive ready to make you feel fabulous.
Where we ship
We currently ship to the United States, U.S. territories (including APO/FPO addresses), and Canada.
Shipping costs
- United States & U.S. territories: FREE shipping on orders of $150 or more. For orders under $150, shipping is calculated at checkout.
- Canada: Shipping is calculated at checkout. Any duties or taxes charged at delivery are the customer's responsibility.
Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Since many of our pieces are handmade or limited edition, we inspect each one before it ships.
Delivery time
- United States & U.S. territories: 3–7 business days after shipping.
- Canada: 7–14 business days after shipping.
We ship with trusted carriers such as USPS, UPS, FedEx, or DHL, depending on your location and the best option for your order.
Tracking your order
As soon as your order ships, you'll receive an email with your tracking number so you can follow its journey.
Order changes & cancellations
Need to make a change or cancel? Email us within 12 hours of placing your order. If it hasn't shipped yet, we'll gladly update or cancel it and issue a full refund. Once an order has shipped, you can no longer cancel it, but you can request a return under our Returns & Exchanges policy.
Damaged or lost packages
If your package arrives damaged, please take photos of the box and the item and email us within 7 days of delivery. If your tracking shows delivered but you can't find your package, contact us, and we'll help you file a claim with the carrier.
Questions?
We're here for you.
Email: hello@lolitastaylor.com
Phone: (561) 574-9242
We reply within 24–48 hours, Monday–Friday.